Air travel is broken — here's why

2022 has been the most disorderly travelling season in recent times. Cutbacks in 2020 mean there aren’t enough baggage handlers, pilots and others instrumental to the running of airports. So when something goes wrong, it ripples through to flight delays, cancellations, long lines and lost luggage. Benjamin Katz and Allison Sider investigate the many factors involving the chaos at airports worldwide.